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Sandy L. Furterer

Department Chair; Associate Professor

Full-Time Faculty

School of Engineering: Department of Engineering Management, Systems, and Technology


Email: Sandy Furterer
Phone: 937-229-2475
Kettering Laboratories Room 321 B


Dr. Sandy Furterer is an associate professor at the University of Dayton in the Department of Engineering Management, Systems and Technology. Furterer has more than 25 years of experience in business process and quality improvements, most recently as vice president of process transformation for a community bank. She holds a doctoral degree in industrial engineering with a specialization in quality engineering from the University of Central Florida, an master’s degree from Xavier University, and bachelor and master of science degrees in industrial and systems engineering from The Ohio State University. Furterer has deep experience helping healthcare organizations improve cross-functional processes and has mentored more than 75 Lean Six Sigma Green Belt or Black Belt candidates and projects. She has also facilitated and/or mentored dozens of process improvement projects across healthcare, financial services, secondary and higher education, retail, telecommunications, local government, membership, and manufacturing organizations. Furterer is an author or co-author of four reference textbooks on Lean Six Sigma, Design for Six Sigma and Lean Systems, including her latest book: Lean Six Sigma Case Studies in the Healthcare Enterprise published by Springer in 2014.

Journal Publications

  • Furterer, S., & Hernandez, E. (2019, July). Improving the healthcare quality measurement system through application of attribute agreement analysis and Gage R&R studies to assess presence and state of pressure ulcers. International Journal of Statistics and Probability, 8(4).
  • Webb, J., & Furterer, S. (2019, August). A lean six sigma approach for improving university campus office moves. International Journal of Lean Six Sigma, special issue on Higher Education.
  • Furterer, S., Schneider, K., Key, M., Zalewski, D., & Laudenberger, M. (2019, July). Implementing lean six sigma and discrete-event simulation for tutoring operations in higher education institutions.  International Journal of Lean Six Sigma, special issue on Higher Education
  • Furterer, S. (2018, July). Applying lean six sigma methods to reduce length of stay in a hospital’s emergency department. Quality Engineering Journal, accepted online.
  • Furterer, S., Schneider, K., Key, M., & Zhang, Y. (2017, September). A lean six sigma approach for improving utilization of walk-in tutors. Quality Approaches in Education, 8(2).
  • Furterer, S. (2015, February). Building a business process management repository. Journal of Management and Engineering Integration.
  • Furterer, S. (2011). Applying lean six sigma to reduce linen loss in an acute care hospital. Journal of Engineering, Science and Technology.
  • Furterer, S. (2009). Enabling enterprise six sigma through business process architecture modeling techniques. Quality Management Forum.
  • Furterer, S. (2009, April). Secure operational excellence, business architecture methods blaze the trail. Institute of Industrial Engineers Magazine.
  • Furterer, S. L., & Elshennawy, A. K. (2005). Implementation of TQM and lean six sigma tools in local government: A framework and a case study. 2005. Total Quality Management and Business Excellence Journal, 16(10).
  • Eskandari, H., Sala-Dikanda, S. Furterer, S., Rabelo, L., Crumpton-Young, L., & Williams, K. (2007, April). Emerging topics for undergraduate industrial engineering education program. Journal of Education and Training.

Textbook Publications

  • Wood, D., & Furterer, S. (Eds.). (2020). The certified manager of quality / organizational excellence handbook, fifth edition. Milwaukee, WI: American Society for Quality, Quality Press.
  • Duffy, G., & Furterer, S. (Eds.). (2020). The certified quality improvement associate handbook, fourth edition. Milwaukee, WI: American Society for Quality, Quality Press.
  • Furterer, S. (2013). Lean six sigma case studies in the healthcare enterprise. Springer.
  • Cudney, E. A., Furterer, S. L., & Dietrich, D. M. (2013). Lean systems: Applications and case studies in manufacturing, service, and healthcare.
  • Cudney, B., & Furterer, S. (Eds.). (2012). Design for six sigma: Applications and case studies. CRC Press.
  • Furterer, S. (Ed.) (2009). Lean six sigma in service: Applications and case studies. CRC Press, A Taylor and Francis Company.

Selected Research and Work

National Science Foundation (NSF) e-Design Center Co-Principal Investigator, $50,000 one-year project to develop an e-design tool to perform multi-criteria prioritization of user-centered design requirements. RET Supplement to the UCF Site of the NSF I/UCRC in E-Design, $20,000. I am a Co-Principal Investigator (Co-PI) on one of UCF’s NSF E-design center projects. This research effort proposes the development of a multi-criteria analysis environment that can be used to effectively assess product or system design characteristics and their impact on customer requirements. The use of this analysis tool will aid in rapid generation of product and system design alternatives with the goal of selecting the alternative(s) that most closely satisfy customer requirements. This multi-criteria analysis environment will create the opportunity to iteratively consider design criteria, design characteristics, interactions between the design criteria and design characteristics, and the resulting optimal solutions to achieve accelerated transition from conception to design realization. I have been instrumental in developing a paradigm of applying Object Oriented analysis and Use Case information systems techniques to product design as part of this research effort.

National Science Foundation (NSF) Departmental Reform Grant, Co-Principal Investigator, for Reengineering the Industrial Engineering Undergraduate Curriculum, a three-year grant for total of $950K. Research team member that helped to develop the Departmental Reform Strategy approach, a six-phase strategy that will enable the reengineering of the undergraduate IE curriculum to incorporate a focus on IE coursework emphasizing tools and techniques for non-traditional sectors such as service, financial, health care, and government, among others. Involved in research activities that will use Quality Function Deployment, customer surveys and the Delphi technique to identify emerging topics and curriculum requirements, as well as supporting technologies and experiential learning. Performing project coordination and project planning and management efforts. Contractor on the National Science Foundation Departmental Reform Grant for University of Central Florida. Completed the initial draft of the reengineered curriculum, incorporating research on emerging and existing topics, supporting technologies and experiential learning.

NASA Productivity Research Study, identified key productivity improvement projects for the Expendable Launch Vehicle (ELV) program. Interviewed key engineers and managers that identified improvement opportunities. Performed research that will help to incorporate appropriate productivity improvements related to data management, knowledge management, and management decision making. Developed a mechanism for prioritizing projects for management selection.

Selected Honors and Awards

  • American Society for Quality: Global Voice of Quality, in recognition of your commitment and outstanding contributions to your ASQ Section and your community, 2015.
  • Award for Excellence in Graduate Student Teaching, 2004, single award winner from the College of Engineering at the University of Central Florida.
  • Nominated for the New Faculty Colloquium for the Institute of Industrial Engineers, May 2004.
  • K. Patricia Cross Future Leaders Award for 2004, nominee, nominated by the Industrial Engineering and Management Systems Department at the University of Central Florida.
  • Girl Scout of USA Appreciation Pin award winner for developing service unit website and newsletter, and enhancing service unit communications.

Courses Taught

  • ENM 505 – Management of Engineering Systems
  • ENM 560 – Quality Assurance
  • ENM 564 – Lean Six Sigma for Engineers
  • ENM 582 – Engineering Organizational Behavior
  • ENM 583 / 483 – Leadership and Engagement for Diversity
  • ENM 590 – Case Studies in Engineering Management
  • IET 408 – Lean Six Sigma
  • UDI 227 – Creative Analytics Lean Six Sigma

Kennesaw State University – Department of Systems and Industrial Engineering - Masters of Science in Quality Assurance courses:

  • QA6602 - Total Quality
  • QA6660 - Six Sigma Black Belt Concepts
  • QA7403 - Business Architecture and Business Process Management
  • QA6650 - Quality Systems Design
  • QA6610 – Statistics for Quality Assurance
  • QA6611 - Statistical Process Control
  • QA6612 - Design of Experiments
  • QA7403 - Quality in Healthcare

East Carolina University - Department of Technology Systems, Industrial Distribution and Logistics Program courses:

  • ITEC 3200 - Introduction to Statistical Process Control
  • ITEC 4300 - Quality Assurance
  • ITEC 6600 - Quality Systems

University of Central Florida – Department of Industrial Engineering and Management Systems courses:

  • EIN3314 – Work Measurement and Design
  • EIN4305 – IE Applications in Service Industries
  • EIN6339 – Operations Engineering
  • EIN6936 – Total Quality Special Topics
  • EGN3613 – Engineering Economic Analysis
  • ESI4234 – Quality Engineering
  • ESI5227 – Total Quality Improvement
  • ESI6224 - Quality Management
  • ESI6225 – Quality Design and Control


  • Doctor of Philosophy in Industrial Engineering, University of Central Florida, Orlando, Florida. Area of specialization: Quality Engineering and Engineering Management. April 2004.
  • Master of Business Administration, Xavier University, Cincinnati, Ohio. Area of specialization: Marketing.
  • Master of Science, Industrial and Systems Engineering, The Ohio State University, Columbus, Ohio, Department of Industrial and Systems Engineering. Area of Specialization: Human Factors and Computer User Interface Design.
  • Bachelor of Science, Industrial and Systems Engineering, The Ohio State University, Columbus, Ohio, Department of Industrial and Systems Engineering.

Licenses, Certifications and Credentials

  • American Society for Quality: ASQ Fellow
  • American Society for Quality: Certified Six Sigma Black Belt
  • American Society for Quality: Certified Quality Engineer
  • American Society for Quality:  Certified Manager of Quality / Organizational Excellence
  • Alpha Pi Mu, Member of the Industrial Engineering Honor Society
  • Certified Master Black Belt in Community Six Sigma Innovation & Excellence, Harrington Institute, May 2004
  • Certified in Production and Inventory Management (CPIM), American Production and Inventory Control Society, 1990

Professional Activities

  • Association for Industry, Engineering and Management Systems Journal, Editor-in-Chief (2015-2018), Associate Editor (2014-2015), Editorial Board (2006 - 2013).
  • American Society for Quality: Columbus Section 801 Chair and Student Chapter Liaison (2015-2016), Chair Elect (2013-2014), Vice Chair (2012); Certified Quality Engineering Exam Committee (2015-2018); Orlando Section Chair Elect (2005-2006), UCF Student Chapter Adviser (2004-2006), UCF Student Chapter VP (2003-2004).
  • Industry, Engineering and Management Systems (IEMS) Conference Quality Management Track Chair, 2005 through 2015.
  • The 2nd International Conference on The Human Side of Service Engineering, Krakow, Poland 19 – 23 July, 2014, Quality Management in Service Engineering Session Chair, Conference Planning Board.
  • The 1st International Conference on The Human Side of Service Engineering, San Francisco, CA, USA, Lean Six Sigma in Service Engineering Session Chair, 2012, Conference Planning Board.
  • Institute of Industrial Engineers Research Conference (IERC) Conference, Curriculum Reform Session Chair, 2005.
  • Institute of Industrial Engineers, Chapter Officer 1991-1993, and 1996-1997. Senior member.
  • Girl Scout leader, 2000 to 2007.

Research Interests

My research interests are to build frameworks, models and tools to enhance operational excellence through integration of systems engineering concepts including: process and quality management, along with business process architecture, process change management and leadership practices.